The Role

Implementations Specialists are responsible for the onboarding of new clients to Covetrus and its software platforms, and all other software deliverables within the company. These include, but are not limited to, module and feature implementation, ad-hoc training, clinic audits, consultancy, and other personalised training and configuration.

This role will be responsible for coordinating internal stakeholders to enhance retention through following up on software or hardware installations, support cases, sales leads, enhancement requests, or other queries. The role is responsible for ensuring timely results and to ensure outcomes and expectations are successfully delivered to our clients.

If you are a Vet, Practice Manager, a Veterinary Nurse or from this much-loved industry and you are ready for a change, then we want to hear from you. This role will leverage your excellent customer service skills, allow you to build rapport with clinics, and support those who care for our furry friends.

 

Your main responsibilities will be:

• Liaising with other internal departments and business units to deliver a complete software solution to our clients.
• Working with our clients to assist them in the configuration and training of their new veterinary software.
• Assist in the set up and troubleshooting of our 3rd party integrations where required.
• Conducting clinical audits on clinic databases (front and back end) where required to determine utilisation of Covetrus Software and provide recommendations to our clients on how their practice management software benefits their business and to best utilise its features.
• Host topic-driven workshops to our clients, including building content, agenda, delivery and follow up support.
• Deliver ad hoc training to clients based on their requirements.
• Meeting KPI’s, including, but not limited to, deadlines and customer satisfaction.

 

About You

To be successful you will have:

• Previous experience using veterinary software including but not limited to VisionVPM and RxWorks.
• Deep knowledge of the Veterinary industry, daily operations in clinic, and the needs of our veterinary clients.
• Strong relationship building and relationship management experience.
• Experience educating, inspiring, and leading customers through product adoption and change.
• Highly organised, strong time management to manage customer priorities and follow through.
• Excellent written and verbal communication skills.
• Problem solving and analytical skills, and attention to detail.
• Self-motivated, resilient, and a pragmatic problem solver.

 

Why Join Us?

At Covetrus, we’re proud of our family friendly culture and respectful workplace. We embrace diversity in our workforce and encourage applications from like-minded persons from all walks of life.

Covetrus team members participate in a fantastic benefits program, giving them access to huge savings on animal health products (including exclusive food brands, enrichment products and litter), annual volunteer days and free counselling services via our Employee Assistance program.

 

Please confirm closing dates at original source link and ensure you take note of appropriate time zones for position closing times.  Please note, Veterinarycareers.com.au takes no responsibility for closing dates or removal of job positions advertised.

For next steps in application please register below.