• Experienced Veterinarian required to provide expert technical advice on Pet Insurance Claims 
• Genuine work life balance with no shift work or extended practice hours
• Southside corporate campus environment with on site car parking

RACQ exists to make a positive difference to the lives of our 1.7 million members now and into the future. We embrace the value of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our employees help us innovate, make better business decisions and better serve our members.  We live by our values of generosity of spirit, being of service, inspiring trust and dedication to excellence and have a real sense of pride in what we do. Join us during an exciting time of growth. At RACQ, we are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance. 

RACQ Pet Insurance helps take care of the unexpected costs of veterinary treatment for our members’ ill or injured dog or cat.  This role will provide specialist veterinary advice on pet history and pre-existing illness consultation to our in-house claims management officers to ensure accurate decision making on claims.   As a subject matter expert, you will coach and mentor our team to build capability and increase technical knowledge to help deliver an efficient and effective claims experience to our member’s in their time of need. 

• Provide specialist veterinary expertise and advice to assist with complex decision making in claims assessment
• Manage and deal directly with member enquiries and complaints
• Conduct technical reviews and claims audits and help improve how we manage pet insurance claims
• Coach and develop in-house claims management officers
• Identify training needs and build technical knowledge and capabilities of team

• Previous experience as a qualified veterinarian
• Ability to interpret medical history reports and determine pre-existing conditions
• Excellent communication and decision-making skills
• A genuine interest in sharing knowledge and educating other staff
• Ability to communicate technical issues to non-technical individuals

• Campus work environment with onsite-parking and café
• Free Roadside Assistance and up to 25% off RACQ insurance products
• An employer committed to providing flexibility in all positions by 2020
• Access to health and wellbeing benefits, Employee Assistance Program and discounted gym membership!
• A wide variety of travel, accommodation, retail and automotive discounts
• Be part of a respected organisation with the mind of a business and the heart of a club

To be considered for this fantastic opportunity, please apply directly online and attach your resume and cover letter. We do not accept applications via email or agency referral.

All applicants will be contacted to advise of the outcome of their application. Please keep an eye out for email updates from us. Applicants may be required to complete video interviews, psychometric testing and/or a criminal check.

You can read more about our recruitment process at https://www.racq.com.au/about/careers/our-recruitment-process. Alternatively, please email Jennie.Saunders@racq.com.au with any further questions.