Description

Central Reception Operator
Vetwest is seeking applications from experienced customer service superstars with a strong teamwork ethics and exceptional communication skills to bring your nursing and animal knowledge to the front line. Your passion for client focus, and business positive outcomes, will go hand in hand with offering exceptional advice and suggestions to clients, for a range of queries and concerns. Animal Care is at the forefront of your thinking. You are computer savvy and work well under pressure.

ABOUT THE POSITION
Key duties:
Handle inbound calls from existing and potential clients
Scheduling various appointments
Triage for bookings (Training Supplied)
Enquiry response / Email response
Complaint handling
Provide an exceptional customer service experience
General data entry and computer tasks

- Role will involve every second Saturday 8am-12pm, and two week days each week - at this stage must be able to work Tuesday 0730-1700 and Thursday 0730-1600.

 

- Flexibility for future roster changes would be fantastic, and opportunity to pick up additional shifts is usually available; May be able to look at an additional day if they need for the right candidate.

We are offering:
Competitive pay conditions with a generous employee discount
Work for an employer of choice
Comprehensive paid training, ongoing support and professional development
A fun, small close knit team

To perform the job successfully, you should demonstrate the following skills and qualities:
A proven track record working in a customer service environment
Exceptional communication skills and telephone manner
Computer literate
Attention to detail with accurate data entry in a timely manner
Flexible and Reliable in relation to hours required for the team
An enthusiastic and positive attitude with willingness to embrace new ideas and processes as they arise
Highly motivated, customer focused and you love working towards targets!
Ability to build rapport, show empathy and possess a genuine desire to assist.
Ability to work cohesively and cooperatively within a small team
A good command of the English language.
A natural interest in companion animal health

Experience:
Previous Call Centre / Telephoned based role experience advantageous– Administrative Role will be considered
Customer Service Experience
Experience in a veterinary, medical or animal based role. (Desirable)

About us
Vetwest Animal Hospitals are a leading and highly regarded multi-vet company. Across our 16 locations, Vetwest Animal Hospitals are committed to providing excellence in veterinary care. Our aim is to provide a healthier and happy life for pets with an emphasis on high standards of care and continuing education. Our Central Reception is located within our support offices in Osborne Park.

Please apply online with your CV and cover letter.

 

Please confirm closing dates at original source link and ensure you take note of appropriate time zones for position closing times.  Please note, Veterinarycareers.com.au takes no responsibility for closing dates or removal of job positions advertised.

For next steps in application please register below.