PetSure Australia: Veterinary Careers Employer Profile

What does work as a veterinarian in PetSure look like? I (Emma Davis) have heard some great things about PetSure as a company so thought I would do some further investigating for you!

PetSure employs veterinarians in Australia who use their technical and leadership skills across several roles.

So who is PetSure?

PetSure is Australia’s largest pet insurance administrator for some of Australia’s best-known pet insurance providers. PetSure is a leader in the veterinary industry and from what we know about our profession, innovation and the future of work in Australia, I think will be a integral part of the profession’s future.

What work does a veterinarian do in PetSure?

An entry point to working at PetSure is a position as a ‘Veterinary Claims Officer’, there are 11 in Australia. Veterinary Claims Officers bring their clinical consulting skills, as well as veterinary knowledge and experience, into a corporate setting. A key aspect of the role is liaising with internal and external stakeholders, particularly pet parents and veterinary professionals, to investigate claims and disputes. In this role, veterinarians develop their skills as subject matter experts and become members of cutting-edge teams that work on finding new ways to resolve front line complaints and issues for the pet-loving and pet health community.

For veterinarians looking to diversify their careers – this role of hybrid technical, case-management and corporate skills will offer plenty of opportunity.

What is the opportunity for career progression like in PetSure?

We talked to Dr Oliver Conradi, Customer Relations Manager at PetSure. Oliver is a veterinarian who joined PetSure around 4 years ago. Now as Customer Relations Manager, Oliver manages a team of 4 and says how quickly he learned that skills acquired in clinical practice can be transferred and applied in a corporate setting and overall has been pleasantly surprised by the professional growth opportunities provided by PetSure. Oliver is currently studying for his Masters of Business Administration through the Australian Institute of Business.

As a Manager, Oliver described how he gets to stretch his wings by providing leadership of a different type. Oliver has created a team culture of being both customer-focused and innovative and describes his team as a supportive and collaborative group of vets and vet nurses.

What is it like to work in a corporate office?

For veterinarians who are contemplating a move to corporate – I am often asked the question of what it is like to work in a corporate office? At PetSure most people are based at the Sydney office in Chatswood, but it is a company open to work flexibility with a couple of employees who work remotely from Melbourne, Queensland and Byron Bay as well as working from home options. A usual day  runs 9am to 5pm – but shifts are flexible starting as early as 7.30 am and can finish at 8 pm.

When I visited the Sydney office of PetSure – the things I noticed were that it was really contemporary and has an amazing vibe of relaxed efficiency. To be honest it felt a little more like a venue than an office – I note that they advertise having a pet-friendly workplace (I want to know more about this) and have things like free-lunch-Friday.

Also the company runs great value-adding sessions open to the profession with a speaker etc. around once a month too. Which must be nice to have that contact with the profession to maintain and make new contacts with colleagues and have a useful night (some CE nights too) and a social outlet.

What does a typical day look like in Oliver’s team?

It’s a busy workplace with approximately 160 staff in total located in the Sydney office. The types of activities include:

  • Reviewing customer’s claims and patient’s clinical records to assess eligibility of claims.
  • Provide veterinary technical advice and guidance to product teams to improve and enhance policies and products.
  • Liaise with internal and external stakeholders to manage claims and disputes as well as contributing to projects.

Veterinarians like problem solving – so how can they have this outlet in the company?

If solving clinical quizzes isn’t enough for you – PetSure’s culture is one of open feedback and everyone is encouraged to bring their ideas to the table. PetSure is a pretty tight ship of efficiency – ideas that work for the team or result in improving existing frameworks, products and processes are encouraged and welcomed. During his tenure, Oliver notes a number of innovations to PetSure’s products and systems which have resulted in significant benefits for veterinarians, pet parents and their pets. Examples include implementation of the E-Claims and GapOnly digital claims platforms which facilitate rapid claim submission systems for veterinarians and pet parents.

I’m interested in working at PetSure – so what should I do to prepare?

If you are keen to be part of this team then email them at  and also register on and set up an alert for when positions which are advertised. The PetSure team are always happy to know you are interested and welcome team-minded people who want to love their careers alongside a group of animal loving professionals!

Meanwhile check out the list of skills they are seeking and use this to hone some of your skills (or pick up some more skills) to prepare for the competition when a sought-after role becomes available.

The skills PetSure want you to bring include:

  • Your curiosity!
  • Exceptional consulting and customer service skills
  • Confidence navigating computer programs and systems
  • Great organisational and multi-tasking ability
  • Your ability to operate in high pressure environments while providing out of the box solutions
  • Innovation and willingness to challenge the norm

Also watch out for our interview of Oliver on in the coming weeks!

Current Job Openings at PetSure:  Veterinary Claims Officer

Are you interested in uncovering your leadership style?

Are you interested in uncovering your leadership style?

Learn all about YOU and your natural attributes and use this to propel your leadership!

The extended DISC Advanced Behavioural Assessment gives great insight into your relationships – why some are very easy and other take more work. Likewise it explains why some tasks and topics are more interesting to you than they are to others…. for example – do you:


*love a good numerical/financial puzzle and the opportunity to work independently and show the boss what you are made of?


*love a good party and the chance to show off your networking flair to the boss and round-them-up some new business with the music pumping and a glass of champagne in hand?


*love being the teams support-crew and organising the Friday-lunch and bring everyone’s confidante and settling people down before they upset the boss?

The answers to why we are all built differently is explained by our behavioural style i.e how we are built! There are 4 main traits in behaviour – we usually express 1 to 3 of these as dominant traits, and these are revealed and explained in the eDISC behavioural assessment.

Once you know who you are it will help you relate to others so much better and when you know about DISC you an start to investigate what types the people you are relating to may be also!

For more information please watch the video below:

“I do these assessments with each of my coaching clients and I have just become accredited in extendedDISC so I can now offer you or your team the opportunity to purchase the full test and a personalised 30 page report on your leadership traits and style – that includes lots of tips on how best to communicate with others – it’s GOLD!!!! Plus we spend 1.5 hours workshopping it one on one so that you get the most out of it.”

– Dr Emma Davis BVSc




The individual price is $499AUD for a report and a personalised 90 minute session.

For a group of 3 or more we can work out a group workshop price (in person or even facilitated online).

 This is a magic tool to improve team communication and effectiveness!

Book a Session

Or to discuss a group workshop package – please email:

A interview of John Bonnici

It is said that the one who has experienced the mountains as well as the valleys of life, is the one who will skilfully and empathically guide others with loving authority.

John supervising as a Peer Support Mentor for the Veterinary community at the University of Queensland, Gatton Campus. Helping others find their answers by holding space for them.

John Bonnici is a veterinary student at the University of Queensland, he is scheduled to graduate in 2020, but this almost wasn’t the case. Part way through his vet school journey John noticed that something wasn’t quite right; physically he was fit and healthy, but on the inside a battle was being waged for his emotional health. He had always been a fighter, a visionary; but this battle was not only consuming his entrepreneurial heart but also his dream of becoming a veterinarian.

John was suffering from burnout. An illness that can take down even the strongest of warriors. As a definition ‘burnout’ is classed as mental, physical or emotional exhaustion – a constant feeling of being overwhelmed or emotionally drained. Thankfully, John recognised the signs and through bravery laced with humility he chose to take a year off from his degree.

“It was a year of self-discovery, of, as silly as it may sound, discovering how I could best love and look after myself.” John told us as he reflected on the life changing gap year which enabled him to recharge his emotional batteries and renew his passion for both people and animals.

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John with Silvery Moon. Silvery Moon is a rescued ex racehorse who normally doesn’t like people. With his gentle nature, he kept following John around refused to leave his side.

John is now advocate for self-care within the veterinary world and beyond. He volunteers his time as a university mentor within the University of Queensland Mentoring Network. He is also the co-founder of Yogitation: A program in which through yoga, meditation, connectedness and mindfulness encapsulates selfcare at its core. The program is quickly gaining popularity amongst both students and staff of the university, and will not only be an imprinted legacy that John will leave behind after graduation, but a projected glimpse of a veterinary business model which holds holistic self-care and animal health as its mandate.

If you would like any further information in relation to Yogitation or the UQ Mentoring Network please feel free to contact John directly –

John at the 2019 Toowoomba Flower Festival. In order to be in service to others, you need to be in service to yourself first.

To see Dr Emma’s interview with our self-care guru John Bonnici please see the link below:

Introduction Author: Tanya Middleton, Veterinary Careers Team

A interview of Kay Irvine, Vet Coach

If we were to promote her on a billboard it would read: Beloved Daughter, Cool Grandmother, Bomb Squad Disposal Operator, Strategy Queen, Cancer Warrior, Horse Girl, Veterinary Development Coach, and much more.

Kay & her beloved dad when she was a toddler

Our beautiful friend, Kay Irvine was born in Oxford in the United Kingdom, she has over 20 years’ experience in business coaching, marketing and promotion. And although her life has been a multi-faceted journey of adventure and success, it has not been without trauma, hardship and life lessons – lessons which Kay has been gracious enough to share with us.

Kay’s transition into the veterinary industry was a calling to help animals. She has done this through practice development and leadership coaching – equipping local veterinarians throughout the United Kingdom to simplify and systemise their practices. 

The inspiration of her veterinary coaching business has always been, ‘To help vets, is to help animals, but on a much larger scale.’ And although this still remains the driving force behind her love of veterinary coaching; Kay’s story is entwinned with the golden message of, ‘Knowing Your Value’ a message that in the veterinary industry can sometimes fade into the background.

DAY 16 of the stem cell transplant

Since being diagnosed with Multiple Myeloma (terminal blood cancer) in February 2016, Kay has endured over three years of chemotherapy which included a stem cell transplant, countless bouts of Sepsis and horrific side effects. 

Although the cancer shot from 5% to 98% in just four months in late 2018, she has survived and done it with angelic grace and the strength and courage of a warrior. 

The Native American Warrior photoshoot that Kay had, after the stem cell transplant to celebrate getting through it and being alive!

Kay told us as she reflected on one of the biggest turning points of her life. “I was going through chemotherapy, but I still worked full time, because I found my identity through my work. Outside of my job, I didn’t even know who I was. I was more devoted to my job than I was to looking after myself – and it nearly killed me.”

She now wants to share with the world her powerful revelation of knowing your value and the importance of living a life that is balanced and paced.

Gorgeous Kay, it is a pleasure to talk with you today…

Introduction Author: Tanya Middleton, Veterinary Careers Team

A interview of Dr Júlia Pásztor

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Dr Júlia Pásztor was born in an Austrian UN refugee camp, her Hungarian parents barely escaping a crumbling society which, in the late 1980s, was in desperate need of political liberalization.

“My parents didn’t have things like bank accounts, they had to stand in line to get bread and soap. It was impossible for them to stay in the country. They were so young, but they had to leave.” Júlia told me as she shared her parents’ heroic story.

Following their acceptance into the USA, Júlia and her family have had to overcome the battle of racism and immigrant-hatred on the soil that they now call home. The soil of which, in 2015, Júlia P࣭ásztor graduated from Washington State University as a Veterinarian – yes, the girl who was born in a refugee camp, the Cinderella Vet, as we like to call her, graduated as Dr Júlia Pásztor. But more than that, it was on this soil that Júlia’s family founded a non-for-profit organisation known as, Farmer Frog. Farmer Frog is an initiative which supports low socioeconomic families, both practically and emotionally throughout the state of Washington.

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Coming from a family of such strong and humble people, it’s really no wonder that Dr Júlia, who is now a government veterinarian in New Zealand, working as a Systems Auditor for the Ministry for Primary Industries, radiates such grace, love and empathy for both animals and humanity.

But there is so much more to her story.

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Dr Júlia Pásztor is warrior who leads the charge in the battle of mental health preservation for veterinary professionals; someone who can speak with authority because she knows full-well the havoc that mental illness can cause. She is a Climate Change soldier, someone who loves to keep fit, and mostly, someone who understands the financial sacrifice of following your dream – even when the government changes the rules.

Dr Júlia Pásztor, thanks for talking with me today…

Introduction Author: Tanya Middleton, Veterinary Careers Team