Companion Animal (CA) – Zoetis Veterinary Consultant (ZVC) – Northern England Region  (you must live within a region for the role)

Job Purpose

The purpose of this field-based position is to provide scientific and technical support to our customers on the health, diagnostics and disease control of their animals. The person in role is required to work closely with Account Managers (AM) their fellow veterinary colleagues and Area Business Manager, using their veterinary expertise to support the delivery of sales growth and market share gains.

The ZVC role in our structure ensures our scientific resources and technical activities create and deliver unparalleled value to our customers.

Core Responsibilities

Planning
- Align activities to the AMs account plans, to relevant marketing programmes and to management direction
- Plan and implement the Key Opinion Leaders (KOL) management activities including KOLs identification, profiling in CRM System and annual plans for active KOLs in relation to the key and future portfolio brands.
- Manage time effectively to allow for Business Unit support; ~20% of time and Customer support; ~80% of time

Relationships
- Work with the AM to deliver bespoke customer solutions utilising all available resources including value add services, and Product Managers.
- Develop mutually beneficial longterm partnerships with our customers based on veterinary expertise, respect & reputation.
- Offer support, training and coaching to AMs and colleagues in the business unit that shares your expertise and adds value to our customers

Customer activities
- Grow the customer’s product usage using technical and business knowledge. Deliver programmes that improve animal health and productivity
- Use practice data to identify opportunities and tailor our programmes to customer needs
- Provide the agreed standard of technical support to our customers, respond to customer queries and complaints quickly and effectively
- Undertake diagnostic support as required
- Support specific customers in association with AMs to provide a constant flow of information to the customer. Propose phase 3b/4 studies where necessary
- Participate in brand cross functional teams
- Support the National Veterinary Manager/s when required
- Support the northern European cluster team when required

Veterinary knowledge and expertise
- Use veterinary expertise to better inform customers of a products technical workings, diagnostic applications, uses and effects
- Share knowledge with AM and throughout wider business
- Identify opportunities to use expertise to affect a commercial gain
- Maintain high level of expertise with the evolving portfolio of products, services, pricing and competition

Compliance
- Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global Vet Policy, Zoetis values, travel & expenses policy and local codes of practise.
- Deliver technical training and coaching to AMs that is consistent and compliant with Zoetis practise. Ensure adequate understanding and knowledge transfer on products and diseases
- Act in co-operation with AMs to keep accurate records of customer activity

Key Skills

- Clear and effective verbal and written communication skills
- Knowledgeable – able to retain and recall technical information to a detailed level on products and diseases
- Ability to simplify and communicate clearly on highly technical issues
- Is customer focused and has a strong service orientation
- Builds successful and effective relationships
- Has a good eye for commercial opportunities and a sound business mind
- Stakeholder management – effective at optimising stakeholder relationships

Training & Qualifications

- Degree in Veterinary Medicine (MRCVS) is required
- Certificate of specialisation in a relevant disease management area is desired but not essential.
- Current passport and valid driving licence
- IT literate. Able to use standard business software and communication tools

Experience

- Vet practise experience is required
- Experience in a technical role in the animal health industry is desired but not essential

Travel Requirement

- Medium frequency of travel within designated region
- Occasional foreign travel

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