The Opportunity

To support our rapid and continuous growth we are looking for a Veterinary Software and Services (VS&S) Customer Support Specialist to join our team in our Sydney (Rydalmere) office.  This role is to ensure our veterinary clinic customers are supported in the implementation of our IDEXX software in their practice. This is a “helpdesk” style role designed to provide support on a range of different software products.. It is a permanent, full-time position reporting to the Veterinary Software and Services Manager for Australia and New Zealand.

As part of the dedicated support team, you will provide specialized remote support for our clients for various software products. The VS&S line of business sells, implements, and supports a wide range of products to veterinary clinics.  We assist veterinary clinics to optimize patient care and support business management using our proprietary integrated diagnostic software solutions. This is where you come in, utilizing your experience with technical support, training and client management to implement, train and support new technologies that enable veterinarians to drive their business and provide optimal medical outcomes.

The Successful candidate will have…

• Work experience within a veterinary clinic and an understanding of veterinary practice workflow (useful)
• Tertiary qualification/s in Information Technology
• Sound knowledge of Microsoft OS, deployment toolkits, products, licenses, and roadmap (useful)
• Strong customer and solutions orientated focus
• Excellent time management and communication skills
• Ability to train and implement software
• Demonstrated experience in a software support role, either help-desk or training is advantageous
• An understanding of computer hardware and network connectivity is preferred.
• Experience with administration of Active Directory, Group Policy, and Exchange in a LAN environment (useful)
• In-depth understanding of veterinary practice management software and how it relates to managing the veterinary clinic.

What can we offer?

• Competitive compensation, incentives, and benefits, while enjoying purposeful work that drives improvement.
• Ongoing health and wellness activities, platforms and programs
• Ongoing training and investment in its people, including product training and professional skill development.
• Yes, we have ‘bring your pet to work’ days!!
• Most importantly, this role offers you an opportunity to make a difference and positively impact the community alongside a fantastic local team who pursue our purpose with passion

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you?

We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

If you are passionate about making a difference and being rewarded for your efforts, please APPLY via our careers page – You can also visit careers.idexx.com/us/en/anz or www.idexx.com.au/en-au to learn more about IDEXX.

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