We are a veterinary practice that provides the rabbits, small herbivores, and feathered critters of Victoria with the very best quality veterinary care.  We take a compassionate approach to all cases and work to educate the greater community on rabbit care and welfare. We engage with local charities and rescue organisations on a weekly basis providing support through services and education.

As you’ve probably guessed, we are a very busy practice! We see an extraordinarily diverse and complex caseload and we hold high standards and expectations for our client and patient care. This isn’t for everyone, and that’s okay!

We are looking for a person who thrives in a bustling environment where no two days are the same. You will be supported by the quirkiest bunch of individuals who will have your back on the bad days (bubble tea anyone?) and throw a celebratory dance party on, well, any other day really (dancing is optional, don’t worry).

Our new superstar receptionist will enjoy being a valued and supported team member whose contributions and diversity are celebrated, working with a team of respectful and professional colleagues who love to have fun at work and are passionate about what they do.

The Role:

• Booking and coordinating appointments for our Coburg North Clinic
• Coordinating with our nursing team for triage and medical-based advice.
• Answering incoming calls for client inquiries, appointments, and requests.
• Answering and directing email inquiries.
• Liaising and communicating with our referring clinics to coordinate care.
• Working autonomously with support from our nursing team.
• Educating and promoting our services to clients.
• Invoicing, taking payments, and banking reconciliation.
• Providing an outstanding customer experience for our clients, while setting appropriate expectations and boundaries.
• Meticulous record keeping.
• Minimum commitment -  One x 9-hour weekday shift and one in two x 8-hour Saturday rotation.
• Flexibility to be able to cover leave appreciated

About You:

• An individual with a veterinary or medicine background looking for a change in direction is highly desirable.
• Experience with EzyVet or other veterinary computer programs is highly desirable.
• Confident in the use of basic computer programs.
• Excellent interpersonal skills with demonstrated experience in customer service including face-to-face, phone, and email.
• Effective time management and organisational skills, with the ability to multi-task, are critically important.
• A genuine approach to building rapport with clients. Many of our clients are frequent flyers, they love someone they can stop for a yarn with!.
• Available for alternate weekend work.
• A qualification in business administration or customer service is desirable.
• Bunny, guinea pig, or rat ownership is an added bonus!

Please note this role does not include any vet nursing aspects, nor will it offer the opportunity to develop into an animal-based role, however, patient cuddles are definitely encouraged.

Please directly email:- nursemanager@therabbitdoctors.com.au with your curriculum vitae, two references, and a cover letter answering the following questions:

• What is your favourite client memory, and  what made it special?
• Tell us about a time of conflict in the workplace, how did you resolve this?
  Want to know more? Have a look at our website:- https://www.therabbitdoctors.com.au/