We’re looking for passionate people to support our Pet Parents when they need it most, as a Vet Support Officer to start in January 2022.

About PetSure 

Just as many of us now put pets at the centre of our lives, PetSure positions the welfare of pets at the heart of our business. As a pet insurance company, we help provide a sense of security to over half a million Australians and their pets.

Why you’ll love working at PetSure 

With a career at PetSure you’ll experience:

• Working from home full time in a remote location
• An inclusive and supportive culture that supports career development and flexibility, including our fully paid 18-week genderless parental leave policy
• Access to our wellbeing program which includes webinars, health checks, on site lunches and the occasional voucher if working from home
• Personal and professional development through our customised learning platform
• Paid leave for your birthday and an enrichment day (a day out of the office to support a cause or passion close to your heart)
• And because pets are at the heart of everything we do, your pet insurance is on us too

What you’ll do

As a Vet Support Officer, you have the unique task of supporting the national network of participating vet practices .

Furthermore, you will,

• Have genuine conversations with vet practices and be awesome at building relationships
• Working from your own home Tuesday to Saturday - 11:45am – 8:00pm  (AWST)
• Being a customer hero and drive veterinary sales and in our nationwide eClaims service
• Delivering quality support services to our veterinary partners and vendor partners and our GapOnly Veterinary Relationship Managers
• Create reports on veterinary sales and usage performance
• Collating vet and customer feedback to inform future service development
• Manage customer relations with prospective and participating vet practice staff, including decision makers
• Pre-qualify vets for GapOnly and manage the necessary integrations with vets and VPMS provider
• Triage the Vet Helpline for all front-line technical integration user support to connected vets
• Manage integration service support with Vet Practice Management System vendors
• Delivering to expected KPIs and targets
• Delivering quality customer service to vets through the effective application of sales lifecycle management including development of new leads, closing sales, onboarding and supporting vets
• Thrive on giving the highest level of support
• Be an excellent, clear communicator
• Work collaboratively with various teams at PetSure
• Live our values of Pets, People, Passion

What you’ll bring 

• First and foremost - Your curiosity!
• Pet parent or pet advocate
• Passionate about PetSure’s purpose
• Keen attention to detail; brilliant communication, both verbal and written
• Excellent problem-solving skills
• Strong interpersonal and relationship management skills
• Intermediate Microsoft office skills
• Great problem solver and ability to think outside the box
• Prior experience with various veterinary software systems preferred, however not essential

Ready to chase your dream?

We'd love to hear from you! Apply Now!

PetSure is an equal opportunity employer and encourages anyone who meets the role requirements to apply.

PetSure is a pet friendly environment and welcomes dogs and cats in the workplace.  It is the policy of PetSure that all new employees consent to a background check.

Please confirm closing dates at original source link and ensure you take note of appropriate time zones for position closing times.  Please note, Veterinarycareers.com.au takes no responsibility for closing dates or removal of job positions advertised.

For next steps in application please register below.