Looking for a new challenge where you can continue to use your veterinary skills?

Join a trusted global leader in Animal Health and take your career in a new direction.

• Permanent, full-time role with competitive remuneration and benefits
• Location: Sydney, Australia – on-site with a supportive, collaborative team
• Career growth: Expand your expertise in a growing, successful industry
• Professional development: Gain valuable experience in a dynamic, evolving role

 

Key Responsibilities:

As a Technical Services Veterinarian, you will play a key role in delivering the Companion Animal Business Unit (CABU) Technical Services strategy to achieve commercial success. Your responsibilities will include:

 

Technical Customer Support:

• Provide high-quality technical advice to veterinarians, pet retail staff, and consumers on product use, adverse reactions, efficacy, and product quality.
• Handle customer queries via phone and email, facilitating diagnostics, managing efficacy guarantees, and negotiating reimbursement requests where necessary.
• Maintain accurate records of adverse events, product quality complaints, and technical enquiries using CRM systems (MAXX).

 

Technical Services & Collaboration:

• Support the sales and marketing teams by reviewing materials to ensure they meet technical and regulatory standards.
• Assist with developing and updating technical information and product training programs for internal teams and external stakeholders.
• Deliver on-the-job technical training for customer service teams and collaborate with Animal Health Representatives on adverse event issues.

 

Documentation & Compliance:

• Maintain accurate documentation in line with company and quality standards.
• Ensure compliance with pharmacovigilance (PV) and adverse event reporting requirements.

 

What You’ll Bring:

• Veterinary degree and registration with the NSW Veterinary Surgeons Board (essential)
• Post-graduate qualifications (e.g., Australian College membership) – advantageous
• Clinical experience in companion animal general or specialty practice
• Knowledge of companion animal vaccines and parasiticides; industry or research experience is preferred
• Understanding of equine medicine and surgery – desirable

 

Key Skills & Competencies:

• Strong relationship-building, influencing, and communication skills
• Confident in delivering training and providing excellent customer service
• Proficient with databases and Microsoft Office (Outlook, Word, Excel)
• Compliance-focused with excellent organisational and problem-solving skills
• Competent in numerical analysis and interpreting technical data

 

What You Can Expect:

• Autonomy and support within a global organisation known for innovation and excellence
• Opportunities for professional growth and skill development
• Attractive remuneration and benefits package
• A positive workplace culture that values teamwork, flexibility, and continuous improvement

 

Take your career to the next level in this exciting opportunity. Apply now!

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

 

 

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