Technical Services Veterinarian

• Looking for a different challenge as a veterinarian whereby you can still utilise your skills?
• Full-Time, 12 months fixed term contract (flexible on days covered).
• Hybrid, work from home and office environment, with a dedicated and welcoming team.
• Join a growing, yet already successful market.
• Upskill and growth in an area your passionate about, whilst being fully supported and encouraged.

The primary responsibility of the Customer Solution Veterinarian is to execute the Companion Animal Business Unit (CABU) Technical Services strategy and tactical plans, to achieve business outcomes. Drive sales and market share growth, maximise biopharma and portfolio opportunities including launches.

Provide first class technical support to our customers and stakeholders and support the technical needs of the sales regions. In doing so, interact with our customers on a technical level through customer phone calls and value adding communication formats. The Customer Solution Veterinarian will also assist in the preparation of technical materials aligned with the marketing strategy, including the development of effective product training programs for staff and stakeholders.

The Technical Services Associate sits within the Companion Animal Business Unit organization and reports to the Technical Services Lead CABU ANZ.

 

What You Will Do

Responsibilities include, however not limited to:

• Technical Customer Service to Veterinarians / Veterinary and pet store staff/ Consumers  
• Of critical importance to the successful execution of this role is the ability communicate technical information effectively to a range of audiences.
• Alignment with the role the technical services team plays in the commercial success of the marketing and sales teams. This is required so that appropriate technical review of materials is provided with attention to detail being a key competency.
• Provide technical advice to veterinarians, veterinary and pet retail staff, and consumers on company products.
• Provide or source information necessary to answer technical enquiries regarding the company products and services.
• Communicate with customers (primarily via telephone and email) to help resolve medical issues with patients experiencing adverse reactions or efficacy issues with Companion Animal products.
• Initiate product quality testing procedures when applicable.
• Facilitate and consult on diagnostics. Process product efficacy guarantee requests. Negotiate reimbursement requests.
• Ensure adoption, best practice use, and value capture of CRM (MAXX) with respect to case entries for AEs, PQCs and Technical Enquiries.

 

Technical Services 

• Successfully execute the Technical Services strategy and action plans to achieve business goals.
• Ensure that product literature, promotional activity, packaging and labelling comply with technical and regulatory requirements.
• Work with the Technical Services Lead in developing and updating technical information pieces for veterinarians, pet stores and consumers as determined with marketing.

 

Operational Collaboration 

• Communicate adverse event issues with the appropriate Animal Health field representatives.
• Provide on-the-job technical training for customer service teams on a regular basis and on an as needed basis.

 

Documentation and PV Responsibilities 

• Maintain all documentation in accordance with Company and relevant quality standards.
• Undergo PV training to ensure that you are familiar with the required reporting

 

What You Must Have

• Veterinary Degree and Registration with the NSW Veterinary Surgeons Board is essential.
• Post-Graduate qualifications, such as membership of the Australian College, are an advantage.

 

Experience:

• Prior experience in clinical companion animal veterinary general or specialty practice
• Experience with companion animal vaccines and parasiticides; industry experience, research experience not essential, preferred.
• Knowledge of Companion animal and Equine medicine and surgery desirable.

 

Key Skills & Competencies:

• Highly developed skills in establishing, influencing and maintaining business relationships.
• Excellent written and oral communication skills including confidence to deliver training.
• Excellent interpersonal and phone skills, with a strong commitment to Customer Service.
• Computer literacy and strong comfort level working with databases.
• Preferred experience with Microsoft Outlook, and Microsoft Office.
• Compliance focused mindset and strong organizational skills.
• Highly competent in numerical analysis, technical and verbal data, with a sound and logical approach to problem solving.

 

What You Can Expect

• Work autonomously whilst being supported, encouraged and being part of a trusted Global Leading Animal Health organisation
• Exposure to upskill and develop
• Flexibility and opening doors to other opportunities and skillsets

 

Who we are… 

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

 

What we look for … Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

 

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

 

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