The Opportunity

• Join the Allflex Monitoring and Milking Intelligence Team at its exciting building for growth stage
• Exciting opportunity to join an innovative and evolving Global Animal Health business
• Add value to our world leading Australian livestock industries and be on the cutting edge of Agricultural Technology
• Permanent Full-time opportunity – Ideally around Gippsland Victoria

A part of MSD Animal Health Intelligence, Allflex is a global leader in animal identification and monitoring devices. Allflex is the world leader in the design, development, manufacturing and delivery of solutions for animal identification, monitoring, farm management and traceability. Our data driven solutions are used by farmers and companies to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmer’s hands, our solutions empower farmers to act in a timely manner to trace animals and safeguard their health and wellbeing, while achieving optimal production outcomes for a healthy and sustainable food supply. Allflex is a brand of MSD Animal Health Intelligence, a division of MSD Animal Health, and an allied brand of Coopers Animal Health.

The System Support Specialist - Field, will provide technical support for Allflex’s Animal Health monitoring products within the Technology category, including but not limited to: animal monitoring, milking intelligence, readers, and other electronic & software-based products and support applications. The role is remote from head offices, for proximity to customers, and will include the provision of support from company office, field (home) office, and on-farm as required to understand the needs of the customer. Required to document on farm system requirements, ensure Allflex Animal Health Intelligence systems remain operational and are restored as soon as practical, when functionality issues arise with the software, firmware or hardware.

What You Will Do

Responsibilities include, however not limited to:

• Deliver technical training programs for internal team members and external partners/distributors/installers
• Work directly with dairy farmers, our distributors and internal team member, whilst reporting directly into the Technical Manager, Technology
• Provide customer support to both internal and external stakeholders
• Maintain a customer centric approach and deliver a consistently high customer experience
• Conduct on farm site survey and system design, prepare products and applications for installation on farm-firmware, software, localisation of global product solutions to meet specific Australian use
• Train & provide technical support to the Australian team and end users
• Develop, deliver and support technical training programs for external partners/distributors
• Engage with other companies and providers to integrate with drafting, software systems, readers and data exchange as opportunities are identified
• Continue to improve process/protocol around system implementation and ongoing support
• Collaborate regularly with other teams, to meet business objectives, and contribute towards a high-performance team
• Engage with Animal Monitoring and Identification/RFID reader technical teams
• Keep abreast of trends, development and competitors in the Animal Monitoring & Milking Intelligence industry
• Effect and maintain a high standard of communication and co-operation with all internal and external parties, working closely with sales, marketing, finance, other technical and operational divisions, as required
• Liaise with global technical support teams as required to transfer knowledge to local teams, and keep abreast of company technical advancements as required
• Ensure compliance with all legal, statutory and corporate requirements.
• Ensure all company resources are effectively, efficiently, and profitably utilized
• To action the above job function in accordance with Company Commercial procedures and systems, sound business practice and by delegation as appropriate

What You Must Have

• Experience supporting one or more of the following: animal monitoring systems, automated milking systems, milking equipment, herd management systems or software
• Strong understanding of agricultural industries, dairy and beef production
• A high level of organisational and planning skills, with flexibility & agility to move from one priority to another with ease, and the ability to manage competing priorities under pressure
• Ability to develop, document and deliver technical and training resources with the ability to impart technical knowledge  with a variety of audience types
• Excellent communication skills with the ability to present to groups
• Ability to work independently and remotely
• Drive to succeed with a passion for customers and delivering a high level of customer service and satisfaction
• Demonstrated collaborative sills, and the ability to work within a cross functional team environment

What You Can Expect

• A fantastic opportunity to join a global market leader working at the forefront of industry technology and innovation
• An opportunity to work cross collaboratively with other professionals passionate about animal  health and livestock industries
• The chance to add value and make an impact

Our Animal Health division is a trusted global leader in veterinary medicine, dedicated to the health and well-being of animals. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society and our planet. We offer one of our industry’s most innovative portfolio of products, services and technologies that serve to prevent, treat, and control diseases across all major farm and companion animal species.

Who we are…

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for...

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us — and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively for the common good. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Please confirm closing dates at original source link and ensure you take note of appropriate time zones for position closing times.  Please note, Veterinarycareers.com.au takes no responsibility for closing dates or removal of job positions advertised.

For next steps in application please register below.