SuncoastVet Specialists seeks a highly skilled, enthusiastic, and team-oriented Customer Care Concierge!

This is an exciting opportunity for an experienced professional to join our small, personal, and family-owned specialists centre. Our dedicated pet care team provides quality veterinary medicine in a kind, comfortable, and safe environment. You will ensure that all pet owners and their pets receive an excellent experience at our clinic.

About Us

At SuncoastVet Specialists, we treat our pet clients as if they were our own! We listen to our client's concerns with care and compassion and provide the highest standard of professional veterinary care. SuncoastVet has a long-standing reputation for honesty and good old-fashioned values.

What We Offer:

1. A cohesive, supportive, and family-oriented team
2. Strong communication and clear expectations
3. No after-hours work
4. Above-award salary
5. Employee Assistance Program
6. Just ten minutes from the beach!

This unique role requires vital customer service and problem-solving skills. A good understanding of systems such as RX Works will be advantageous, as well as outstanding computer skills. We encourage candidates who enjoy working in a family-driven environment.

Essential Job Functions: 

• Liaise with patients and their families in a compassionate manner
• Answer the telephone courteously and professionally and convey messages in writing, verbally, and electronically.
• Make all pets welcome and comfortable.
• Invoicing patient visits and receipting payments
• Schedule appointments, when necessary, from callers or visitors to the practice.
• Greet all visitors to the clinic; greet clients and patients by name as they arrive for appointments and notify the Veterinarian when they arrive. Monitor wait times and make accommodations as necessary during peak/busy times or when medical staff is dealing with an emergency.
• Participate in training new staff members and general dissemination of knowledge as required.
• Ensure that the waiting area and consult rooms are consistently cleaned
• Confirm all appointments by client's preferred communication method (phone, email, text) the previous day and make necessary adjustments.
• Possess an advanced understanding of practice logistical specifics to provide backup support to staff

Essential Criteria: 

• Must have at least three years of experience working in a medical practice, veterinary practice, or a customer-facing role in another industry. (essential)
• Must be friendly, outgoing, "people-oriented," and have a great sense of humour. (essential)
• Must have excellent written and verbal communication skills. (essential)
• Be compassionate and sympathetic and maintain a professional attitude and demeanour during emotional and stressful situations. (essential)
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change. (essential)
• Ability to establish priorities and meet deadlines. (essential)
• Strong organisational and time management skills and data integrity.         (essential)
• A passion for animals and a commitment to achieving the best outcomes for our clients and patients. (essential)
• An accurate 50+ wpm average typing speed (typing speed test will apply). (desired)
• Reasonable animal handling skills. (desired)
• Excellent office/computer skills (Microsoft Office 365, Teams, Email, Internet, ability to quickly learn to use clinic's software). (essential)

Work at a place where a family environment and teamwork come together to support the most fulfilling mission in the world: providing love, hope, and care to pets on the Sunshine Coast.

To apply, please address your application to Luis Marquez, General Business Manager, and email it to HR@suncoastvet.com.au. Applications must address the essential criteria listed in the job description and be accompanied by a cover letter and a current CV.

We look forward to receiving your application today!

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