Details: Domestic Animal Services (DAS) sits within the Business Services arm of Transport Canberra and City Services (TCCS) in the ACT Government. DAS is responsible for all matters relating to public and animal safety, registrations requirements of animals, issuing of special licenses, animal welfare and the promotion of responsible pet ownership.

This is a pivotal leadership role within DAS overseeing the strategic and tactical operations of the Mugga Lane Animal Shelter in Symonston. You’ll be responsible for overseeing a team of 35 staff, the majority being operational (rangers and kennel staff) as well as a team of office-based support staff.

First and foremost, this is an opportunity to join an organisation that is passionate about animal welfare. In the past four years DAS have re-homed every eligible animal that has entered their facility, resulting in a 100% success rate for rehoming and 0% avoidable euthanasia – a feat unmatched by any other State or Territory. The Mugga Lane site recently invested $12 million in their facility to better the lives of the housed animals and increase safety for their staff. Within your role, you’ll drive progressive animal rights at a national level by representing the ACT on jurisdictional working groups and maintaining strong relationships with key welfare partners such as the RSPCA.

This is a challenging role within a high stakes operational environment where you’ll be critical to the success of the facility. It is an opportunity to:

• Influence and inspire a large operational team of 35 staff with 6 direct reports
• Personify and drive the change needed within the facility to get the best outcomes for the community and animals it serves
• Be a trusted leader within the organisation by operating with a high level of autonomy and independence
• Be supported by the Directorate’s senior executives that are heavily invested in the success of the shelter

The primary responsibilities of this position are to:

• Lead and manage the operations of the team ensuring the efficient and effective operation of the function, including preparing and executing the areas annual Business Plan
• Provide coaching, guidance and leadership to effectively build team capability and resilience
• Continue to develop the team’s strategic direction to support the achievement of best practice in the delivery of customer service and education as it relates to responsible pet ownership
• Strategically cultivate and sustain strong collaborative relationships with internal and external stakeholders, including the Minister’s Office, RSPCA, Street Cat Alliance, TCCS executive and DAS team members
• Respond to and draft high-level complex policy documents, briefings and responses to Ministerial enquiries
• Proactively manage the maintenance of the facility and all equipment including, the procurement and management of contractors and Service Agreements
• Lead the delivery, coordination and contribution to the:
  • DAS volunteer program
  • Implementation of the Animal Welfare and Management Strategy
  • Implementation of the Cat Plan
  • Implementation of domestic animal compliance program and initiatives
• Ensure appropriate services standards are established, implemented and maintained including business systems, process improvement and reporting structures relating to domestic animal management and core training requirements for operational members

Eligibility/other requirements: You will have a minimum of five years’ experience in a senior management role within a structured and complex operational environment. You are a firm, clear and strong leader who can not only identify operational solutions, but can inspire, energise and positively influence others to work collaboratively and drive success. You will have a genuine values-based leadership style and be focused on driving a culture of respect to achieve customer service excellence in a sensitive operational environment.

You’ll have experience managing staff with a diverse range of personalities and working styles and an innate ability to bring people together for a common cause. You’ll also have experience manage staff through a significant change process by gaining their trust and breaking down barriers for change.

You will also have the following:

• Leadership expertise in delivering agreed strategic business outcomes and solutions by taking initiative, managing resources and setting clear direction for staff
• Adaptability to changing circumstances, multiple priorities and demands and resilience while managing a constantly changing, complex and diverse environment
• Ability to establish and maintain effective and diverse strategic business partnerships
• Extensive experience building, maintaining and utilising effective working relationships with staff, and a range of government and non-government stakeholders utilising high level communication skills
• High-level experience in the development, implementation and management of policy and programs within the construct of a regulatory environment
• Sound knowledge of legislative frameworks, regulation and decision-making in a government or non-government environment and the capacity to exercise a high degree of independent judgement in the resolution of novel, complex and critical problems

Note:

• Free car parking at Mugga Lane Animal Shelter in Symonston
• Work for a government entity that is leading Australia’s animal welfare rights
• Minimum of Permanent residency of Australia or Australian Citizenship
• Applications not sent through the ACT Jobs website will not be considered.

How to apply:  Applicants are to write a one-page pitch addressing how their experience and skills match the Selection Criteria located in the Position Description. Applicants must also provide a current curriculum vitae and the names and contact details of two referees.

HorizonOne Recruitment are exclusively managing this recruitment for the ACT Government. If you have any questions or queries regarding this position, please contact Liz Strachan on 02 6108 4878 or liz@horizonone.com.au

Applications should be submitted via the “Apply Now” button below.

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

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