How to Apply - PLEASE submit the selection criteria within your cover letter - failure do so may mean you will not be considered for the job.

• Apply via seek or direct email addressed to our Practice Manager to jobs@gungahlinvet.com.au, addressing the following selection criteria:

1. Please let us know why you have applied for our role and what experience you will bring.
2. Please tell us about a time that you assisted a client during a difficult situation.  Elaborate on your role, the approach used and the positive outcomes achieved.
3. Please tell us about a time you experienced conflict in your workplace / team.  Elaborate on what the situation was, the approach taken to resolve the conflict and the positive outcome achieved.
4. Please advise your availability ensuring you can cover both our am and pm shifts and Saturdays on rotation.

About the Role

We have a great opportunity as a Receptionist to use your exceptional people skills and combine those with your love for animals. This is not your typical receptionist role!

A typical day at GVH will see you performing many varied tasks, such as:

• Greeting clients & patients as they arrive
• Answering phone calls, emails and attending to client requests face to face
• Phone triage and patient appointment scheduling
• Keeping the public areas such as reception and consulting rooms neat and tidy, as well as cleaning up that occasional nervous puppy mess on the floor
• Collecting payments & handling cash
• Physical ability to handle and lift up to 15kgs (either animals that have to be carried, or stock items like large bags of food)

Check out our website at www.gungahlinvet.com.au to learn more about who we are and what we do.

You can expect to work a minimum of 4 to 5 days a week (minimum of 25-30 hours per week but could be up to 38 hours per week depending on shift availability), which includes up to every second Saturday.

To be considered for this role, your availability MUST meet both these shift times Monday to Friday and you MUST have availability for both morning and afternoon shifts as you will be rostered on a rotating basis.

Monday to Friday: 7:45 -15:00 and/or 14:00 - 19:30

Saturdays: 8:00 - 16:15

Our Ideal Candidate

The ideal candidate should have:

• Exceptional customer service skills
• High emotional intelligence: Ability to self-manage in a fast paced environment with the ability to be sensitive to an ill pet, as well as its concerned owner.
• Excellent time management and ability to take initiative
• Mature and proactive approach to work and the interactions you have with clients and colleagues
• The knowledge, ability and confidence to handle many types of animals
• Previous experience working in a receptionist or customer service role, (previous veterinary receptionist experience will be an advantage)
• Previous experience with medical terminology (advantageous, however not required as you will be trained)
• Willingness to make a long-term commitment to the role.
• Strong administrative skills: Ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files.

We offer a fun, family environment, snacks and unlimited coffee/tea! Free parking is also a bonus just a short walking distance from the practice.

Please Note

• This role is open to anyone with unrestricted working rights for Australia. 
• Due to the large volume of applications we receive for these roles, only shortlisted candidates will be contacted if successful through initial screening.
• Applications from recruitment or employment agencies are not being accepted for this position.
• Recruitment will be ongoing, and the advert may be removed at any time if the successful candidate is found.