Position Overview:
Job Type: Fixed Term Contract – 12 months, permanent part time
Hours: 2- 3 Days per week
Location: RSPCA NSW, Yagoona
Salary: Above award wages!

 

Organisational Context:

RSPCA NSW is a non-government organisation whose mission is to prevent cruelty to animals by actively promoting their care and protection. RSPCA NSW works with local councils, state and federal governments and other interested groups, including community organisations, wildlife authorities, farmers and professional associations.

RSPCA NSW is committed to its values of:

• Integrity: Doing the right thing
• Respect: Valuing all people
• Honesty: telling the truth and being honest in actions and words
• Collaboration and Cooperation: Working cohesively towards a common goal
• Enthusiasm and commitment: Willingness to take action and achieve results
• Accountability: Being responsible, taking action and keeping commitments
• Compassion: Actively listening to fully understand and genuinely empathise with people’s realities
• Resilience: The ability to recover from setbacks, adapt well to change and persevere in the face of adversity

 

Position Purpose

We have an exciting opportunity for a talented veterinary nurse with skills in administration, organisation, and patient and client advocacy to join our Community Social Support Programs team at RSPCA NSW, the oldest and largest animal welfare organisation in the country!

Community Programs provides essential services to vulnerable pet owners in times of crisis to ensure the pet and owner ultimately stay together. These programs are essential to support those most in need in our society and ensure they are able to continue to experience the many benefits of the human-animal bond and to know their beloved pet is safe and well when they themselves are experiencing difficult circumstances- whether due to being socially isolated while aging, experiencing homelessness or domestic and family violence, or experiencing a sudden crisis, such as illness or natural disaster, and temporarily being unable to care for their pet. Services provided include boarding and assistance with veterinary fees, which may be provided internally by RSPCA NSW or by an external boarding facility or veterinary practice.

We are looking for someone with a big heart, an open mind, and a love of animals to take a non-judgmental, trauma-informed approach to supporting people to stay with their pets. The role is primarily office based as we case coordinate and case manage over the phone, with a company vehicle provided to transport animals to and from their dwelling as needed and for conducting home visits. The position requires a lot of advocacy for animal rights and liaising and negotiating with external veterinary services and physicians to assist our clients in regional and remote areas across NSW.

 

Responsibilities include:

On a day-to-day basis, you will:

• Answer internal and external enquiries for assistance via Programs phone helpline, online enquiries, email, etc and triage
• Maintain accurate and professional client records and case notes
• Develop client centered case plans that support people to stay with their animals whilst keeping the welfare of the animal paramount
• Transport animals to and from shelter to clients’ homes
• Attending veterinary consultations on behalf of clients who are not able to attend themselves.
• Provide support to fellow caseworkers on veterinary procedures and recommended treatment
• Build positive and professional relationships with clients
• Ensure the health and wellbeing of all animals under Community Programs care within the legislative and resource parameters provided
• Ensure and maintain communication with all requires parties/stakeholders (internal and external) relating to the care and wellbeing of Community Programs client and animal
• Liaise with local veterinary services to coordinate care of animals
• Assist with recording monthly output statistics, providing insight into the activities performed within the Community Programs team and the demand for service
• Raise community awareness and understanding of the links between human wellbeing and animal welfare through community and individual educational engagement.
• Continue to build upon existing relationships/partnerships to further the growth, awareness and impact of Community Programs.
• Work positively and proactively with Animal Operations team to support the functions of Community Programs
• Lead and contribute to a positive and inclusive work environment by effectively communicating and working collaboratively with team members and peers across all departments, and consistently role modelling the RSPCA NSW values and associated policies
• Ensure a safe working environment whereby employees and volunteers perform their duties safely and adhere to all WH&S policies and procedures.

 

About You

Qualifications:

• Minimum Certificate IV in Veterinary Nursing

 

Experience and Skills

• Minimum 3 Years experience working as a Veterinary Nurse (E)
• Excellent attention to detail (E)
• Demonstrated experience supporting colleagues in a team environment (E)
• High level written and oral communication skills (E)
• Well-developed rapport building skills (E)
• Ability to work in a fast-paced environment and adapt to change quickly (E)
• Experience working in a customer service role and managing differing client expectations (D)
• Demonstrated ability and confidence in utilising discretionary authority within role (D)
• Developed effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues (D)
• Demonstrated ability to work through issues, weigh up alternatives and identify the most effective solutions (D)
• Demonstrated understanding of animal health and welfare concerns (D)
• Experience conducting home visits to vulnerable populations (D)

 

Website: https://www.rspcansw.org.au/what-we-do/working-in-communities/

 

If this sounds like the role for you, we would love to hear from you!

 

Please submit your cover letter and resume as one document and if you have any questions about RSPCA NSW, this role, or the application process, before submitting your application, please send an email to our programs manager at awaller@rspcansw.org.au

 

RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment. We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with a disability. If you require an adjustment or assistance during the recruitment process, please contact hr@rspcansw.org.au and identify the type of adjustment or assistance you are requesting. Our HR team will respond to your email promptly.

 

APPLICATIONS CLOSE 08 AUGUST 2022.