About Hope Island Veterinary Hospital
Hope Island Veterinary Hospital is a forward-thinking progressive workplace. Patient care and employee welfare is at the very forefront of everything we do. We are looking for an enthusiastic, kind, and conscientious Practice Manager to help us achieve our goals of keeping our patients well cared for and our staff feeling heard and happy.

What does a Practice Manager role with us look like?
Our practice is at an exciting developmental stage so we are looking for a dynamic and motivated practice manager who wants to make a real impact! We currently are a 2-veterinarian general practice hospital with great nurse to vet ratios to ensure our work flows well and our capacity to provide excellent patient care is maintained but we still have plenty of room to grow our team!
This exciting role will be actively supported by an experienced team who want to continue to work in a positive environment with very high clinical standards.

What does our ideal candidate look like?
Our ideal candidate has management experience with an attitude towards providing exemplary leadership, client service and patient care. The role requires team leadership and development, as well as operational elements including hospital supervision, IT coordination, client care, health and safety, rostering, recruitment, induction, training and dispute resolution, to ensure the smooth and seamless running of our team.

Your objective is to create an environment in which our team members enjoy their work, excel in their roles and delight our clients. You will be responsible for leading and developing a growing team, identifying and implementing policy and procedures, coaching and mentoring, ensuring capability, growth opportunities and day to day operations management.

We are seeking candidates who meet the following criteria:

• Minimum of 5 years' management experience or 5 years in a leadership role
• Strong leadership capabilities and understand how to motivate to get desired outcomes
• Demonstrated coaching and team building skills
• Strong work ethic with a professional and friendly manner
• Demonstrated ability in human resources, including resolving complaints, mediation and issues handling
• Previous experience managing budgets and workforce planning
• Exceptional communication skills
• Great attention to detail and a desire to support continuous improvement (we are passionate about Gold Standard Care)
• Flexibility to work Monday-Friday with occasional Saturday mornings
• Love for all animals – big and small

What are the benefits of working for Hope Island Veterinary Hospital?

• Pet well-being discounts on vet treatments and products
• Gym discounts including Fitness Passport
• Competitive salary of $75, 000 - $80, 000 + Super + 17.5 % annual leave loading
• Strong focus on work/life harmony
• Ongoing training and career pathing in a professional, supportive environment (Generous CPD allowance)
• Management and leadership training
• Dedicated well-being committee and initiatives across the group (e.g., Mental Health First Aid Officers, Employee Assistance Program, social events)
• Be a part of our veterinary emergency community, providing world-class services for animals
• Free parking

So if you want to join an organisation where you can make a difference and lead a growing team then click apply today!

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