Who are Stabler & Howlett Veterinary Surgeons?

Stabler & Howlett Veterinary Surgeons is a general-practice veterinary practice committed to our mission statement: “Prevent where we can, Treat with the best”.  The practice has offered veterinary services to owners of dogs, cats, cattle and horses in the Mackay district and beyond since 1976 and has a proud history of continued development and innovation as a veterinary practice and as a business.

 

Title: Practice Manager

At Stabler & Howlett Veterinary Surgeons, we strive to provide best-practice veterinary care to our patients and exceptional customer-service for their owners, carers and producers. We pride ourselves on providing a progressive workplace for our staff which allows for both personal and professional development within a team-orientated culture.

 

We’re looking for a “people-person” Practice Manager to lead our team and continue the progression of our business. In this role, you will be managing and supporting our staff to achieve and perform at their best; maintaining systems and identifying opportunities for improving efficiencies and productivity; contributing to business strategy including financial management and HR management. You will serve as a chief liaison between practice owners, team members and clients.

 

We’re looking for someone:

• with exceptional emotional intelligence and communication (written and verbal) skills which are adaptable to different types of people in different situations
• with a track-record of developing and leading teams with a great culture
• who enjoys being around people and being ‘on the floor’ in the workplace
• able to handle multiple requests, prioritize, and respond quickly and efficiently
• who is personable, energetic and fun to work with
• who is calm under pressure and able to adapt in a dynamic work environment, with a sense of humour
• reliable and diligent – able to see tasks through to completion with a high attention to detail. You look ahead and stay on top of things
• confident, intelligent, dedicated, and focused on making improvements and reaching out for new solutions
• proactive and resourceful—you take the initiative to ask, learn, and make things happen
• with an ability to see “the big picture” while staying aligned with the company vision
• available to commit to the position for a minimum of 5 years
• with qualifications in business, HR or similar preferred, but not essential.

 

You will be responsible for:

Managing the team:

• Manage and support team culture for the entire staff group (veterinarians, veterinary nurses and technicians, customer-service staff and animal attendants)
• Recruitment, induction, leave management, career development and performance management of all staff
• Roster and payroll management

Managing client relationships

• Monitoring and developing customer-service standards
• Working with clients through any dispute-resolution required

Business management:

• Meeting compliance and legislative requirements
• Facilities management
• Financial budgeting, analysis, reporting and performance review
• Managing IT maintenance and problem-solving
• WH&S
• Marketing – oversite of website and social media

Business strategy

• Identify, create and implement strategic directives, processes and procedural initiatives
• Promote and lead change
• Work with practice owners to set direction to ensure that the business thrives in the long-term for the continued benefit of patients and staff

 

Why Stabler & Howlett Veterinary Surgeons? We have:

Exceptional Clients:

As a Practice Manager, you will play a key role in dramatically improving people’s lives. Our clients are devoted animal-people who place a huge value on the care of their loved-ones. By managing our practice, you are contributing to a service which provides care and help for people and animals in both preventing illness and injury and treatment in their hour of need.

Outstanding Culture: 

We provide a workplace where people can develop both personally and professionally. Supporting our team through their own learning and growth allows them to perform at their highest potential and to thrive in their lives outside of work.

 

Remuneration package is negotiable depending on experience.

To apply, please send your inspiring cover letter and resume, titled ‘Application for Practice Manager 2025’, to manager@stablerandhowlett.com.au.

Applications close: 10/2/2025

 

 

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