PetO is an established family business, that is embarking on a fast-track expansion plan to become a nationwide player with a network of nearly 60 Stores and 25 co- located veterinary clinics.

We’ve loved being a growing part of the pet industry over the last 17 years and know the value of passionate people, we’ve now hit a point to hire our first Head of People and culture to help guide and deliver our plans for growth.

 

Join Australia's Pet Retail Leader as We Continue to Grow & Thrive!

 

PetO is on the hunt for a seasoned Head of People & Culture to build and lead our dynamic Human Resources team. You'll be steering our ship of enthusiastic professionals and shaping the culture within Australia's Largest Dog and Cat Store. With a rapid expansion phase in full swing, we're dedicated to fostering an environment where initiative is ignited, creativity is encouraged, and the bond between humans and pets is celebrated.

We are looking for someone that will deliver an exceptional balance between the commercial and legal side of our business – including our core competitive advantage of delivering amazing instore and online retail experiences – and ensuring that our people are engaged, supported, recognized and developed as the success of our business and the satisfaction of our customers are in their hands.

Given our growth plans, we are looking for someone who – for the next 18 months – will deliver on our acquisition and integration plans. Creating a connected and consistent business and people experience from a number of different brands and cultures. This phase will require a more operational focus and will require you to build up a fit for purpose HR function.

In parallel and over time – as key member of the Leadership Team – you’ll be working on strategic People and Culture issues as we continue to grow, harmonize the business and chart our path forward as the leading independent retailer in our sector.

As such this presents a unique opportunity to create an HR function at scale in an effectively ‘greenfield’ environment. We are especially interested to hear from people who are happy being hands on and aspire to look and plan ahead, want to take responsibility for the end-to-end HR function and match our energy and passion for Peto to grow and evolve.

 

Key Responsibilities – the balance of which will vary as you create the function, and our business evolves.

Strategic Leadership: Play a critical role in shaping and implementing our organizational culture and HR strategies that support our business objectives and reflect our values focused on excellent customer service and a passion for pets.

Talent Management: Lead the entire spectrum of talent management processes from recruitment to retention. This includes developing innovative recruitment strategies, enhancing employee engagement, fostering professional development, and managing performance to ensure we attract and keep top talent.

Organizational Development: Design and deliver programs that drive continuous improvement across the company. Initiatives may range from leadership development and team-building exercises to diversity and inclusion efforts.

Employee Relations: Act as a trusted advisor to all levels of the organization on a variety of HR issues, ensuring that we maintain a positive, productive, and legally compliant workplace.

HR Operations: Oversee HR operational functions including payroll, benefits administration, and compliance with labor laws, ensuring that our HR operations run smoothly and efficiently.

Culture Champion: Innovation in fostering an inclusive workplace culture 

Compliance & Processes Minded: With a scrutinizing eye, you will secure compliance with labor laws while invigorating our processes with next-gen HRIS integration.

 

Qualifications and Experience

Bachelor/Master's in HR, Business or related fields—or an equally impressive educational compass.

8-10 years in HR, across generalist and specialist roles and ideally within the retail and/or FMCG sectors.

A demonstrable record of strategy design and implementation and operational improvement.

Interpersonal skills that enable you to connect and gain insights at every level in the organization and influence those at the most senior levels in the business.

 

Company Culture at PetO

Step into the vibrant pulse of PetO—an ecosystem where team spirit romps freely and work is joyous collaboration. We are a collective of pet enthusiasts, united in creating comfortable nests for fluffy companions while dreaming big and scaling new peaks.

PetO embraces a culture of fun and flexibility, understanding that life extends beyond the workspace. We celebrate both human and pet diversity, fueling a creative and open-minded ethos. Here, you won't just find a career; you'll become part of an expanding family.

 

Why PetO is the Place to Be?

A tempting salary with the reward of truly impactful work.

Work-life blend to cherish—with flexible hours that cater to varied lifestyles.

Sneak peeks (and discounts!) on the trendiest pet gear before it hits the shelves.

A lively, supportive crew that makes every workday an adventure.

Pet friendly workplace

Family business with ambition and drive

Opportunity to take a lead and create results

 

Straining at the leash?

We’re ready to go. If this sounds like the best possible job ever and you are scratching at the door to get started. Reach out to us and let’s see where the conversations take us.

 

 

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