The Role

We are a global animal health technology and services company dedicated to advancing the world of veterinary medicine. We have a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients.

We are entering an exciting growth phase as we launch our new cloud-based Practice Information Management System to our valued vet clinic customers and are seeking an Implementation Consultant to join our Eight Mile Plains based team. You will be responsible for delivery all software solutions to new and existing customers through effective customer consultation and education.

If you are a Vet, a Practice Manager, a Veterinary Nurse or from this much-loved industry and you are ready for a change, then we want to hear from you. This role will leverage your excellent customer service skills, allow you to build rapport with clinics, and support those who care for our furry friends.

Your main responsibilities will be;

• Delivery of new clinic installation, data conversation, configuration, module installation, training, consultation and database work for specified veterinary clinics.
• Implementation and project management of new ‘sites’, including scoping out of delivery timelines, software installation, data conversion, configuration, training and assistance during ‘Go Live’.
• Ensuring Customer Success is achieved through effective consultation, escalation and troubleshooting of issues.
• After-implementation software solution installation including add-ons, new module installation, hardware replacement etc.
• Tailoring training to customer requirements through webinars, workshops, online training content (both to internal team members and directly to customers).
• Ensuring customer feedback is provided back to internal teams so that necessary changes can be considered and implemented across products and features.
• Delivering product demonstrations to highlight functionality to new and existing customers.

About You

To be successful you will have;

• Tertiary qualifications in Business and/or Technology (preferred).
• Demonstrated technical experience in delivering application implementations or a deep knowledge of the Veterinary industry, daily operations in clinic, and the needs of our veterinary clients.
• Previous experience using veterinary software is advantageous including but not limited to VisionVPM and RxWorks as well as a passion for technology.
• Professional presentation and communication skills and a demonstrated ability to build relationships with a diverse range of internal and external stakeholders.
• A self motivated and autonomous approach to planning your work.
• Experience educating, inspiring, and leading customers through product adoption and change.
• Highly organised, strong time management to manage customer priorities and follow through.

Why Join Us?

At Covetrus, we’re proud of our family friendly culture and respectful workplace. We embrace diversity in our workforce and encourage applications from like-minded persons from all walks of life.

Covetrus team members participate in a fantastic benefits program, giving them access to huge savings on animal health products (including exclusive food brands, enrichment products and litter), annual volunteer days and free counselling services via our Employee Assistance program.

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For next steps in application please register below.