The role of Foster Care Coordinator touches on all facets of the RSPCA NSW Illawarra Shelter with the purpose of growing, coordinating and supporting the Foster Care Program, so that the RSPCA NSW can continue to nurture more vulnerable animals in the community.

As Foster Care Coordinator, you will match suitable animals to Foster Carers, ensuring that they have all of the training, support and equipment they need to care for animals in their homes and work with RSPCA NSW Shelters to coordinate and deliver the vaccination program for animals in foster care.

About the RSPCA NSW
RSPCA NSW is Australia’s best known and most respected animal welfare organisation, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year.
We are animal protectors, carers, and advocates, and bring solace to the abandoned, surrendered and injured. We offer shelter, education, veterinary care and compassion, while helping animals in need find loving ‘furever’ homes.

Benefits and Perks

• Health & Lifestyle benefits – Access to WHEREFIT Discount Program (activewear, gyms, health supplements, meals and apparel)
• 40% Royal Canin Discount for your beloved pets
• Access to Converge Employee, Volunteer Assistance Program (EVAP)
• 12 weeks Paid Parental and Adoption Leave
• Paid Community Service leave with SES or Rural Fire Service
• Animal Compassionate Leave
• Generous training and education opportunities and leave
• Pathways to our Registered Training Organisation (RTO) courses

About the Role

• Ensure high standards of care are maintained for all RSPCA NSW Illawarra Shelter animals
• Induct, train and provide ongoing support to Foster Carers' on behalf of RSPCA NSW Illawarra Shelter
• Assist in the coordination of Foster Care activities to ensure the ongoing health and medical treatment of foster care animals within RSPCA NSW Illawarra Shelter
• Support and assist staff in recognising the importance of foster carers to the organisation
• Provide advice, support and ongoing treatment as required for Foster Carers as well as shelter and clinic teams
• Assist RSPCA NSW Veterinarians with following up on foster outpatient progress
• Deliver Foster Care training for Foster Carers and shelter staff as required
• Supporting Foster Care communications such as social functions, newsletters and/or social media
• Ensure the health, behaviour and general wellbeing of each animal in foster care is monitored and medical issues are dealt with or reported in appropriate manner
• Help Foster Carers feel welcome and supported
• Maintain positive effective relationships with Foster Carers and internal stakeholders
• Communicate with people from diverse backgrounds
• Resolve conflict and support the grievance process
• Support and nurture the Foster Care Administration volunteers

Noting, occasional work may be required, including outside of normal business hours and weekends.

About You

• Certificate II in Animal Care, or equivalent
• Minimum 2 years' relevant experience in animal husbandry
• Exceptional customer service skills
• Confident in animal handling
• Demonstrated ability to facilitate meetings, conduct effective consultations with volunteers, community groups and organisations, service providers and staff
• Able to deliver exceptional results, on time and within budget to meet identified program requirements
• Work unsupervised with internal motivation to drive results
• Strong skills in the development and implementation of processes and procedures to support RSPCA NSW objectives and customer expectations
• Ability to accept responsibilities and accountabilities and be focused on delivering outcomes to meet RSPCA NSW objectives
• Demonstrated relationship management, high level interpersonal and awareness skills
• An ability to communicate clearly and convincingly and influence outcomes across all levels
• Demonstrated skill and experience in tracking and reporting within a CRM
• Strong project, organisational and administration skills
• High sensitivity to reputational risk
• Conflict resolution, mediation and problem-solving skills
• Confidence and experience in working with Microsoft Office and databases

Apply Now
If this sounds like the role for you, we would love to hear from you! Simply click ‘APPLY’ to send in your resume.

RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment. We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with a disability. If you require an adjustment or assistance during the recruitment process, please contact recruitment@rspcansw.org.au and identify the type of adjustment or assistance you are requesting. Our Recruitment team will respond to your email promptly.

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