Customer Care Supervisor

About us:
Vetpath (a subsidiary of Western Diagnostic Pathology) is a specialist veterinary laboratory dedicated to providing a first class diagnostic pathology service to veterinarians. The service offers a wide range of veterinary testing, including biochemistry and haematology, microbiology, endocrinology, serology, histopathology and cytology.

About the position:
Reporting to the Business Manager, we are currently seeking permanent, full time Customer Care Team Supervisor.  Working 76hrs per fortnight the successful applicant will possess the flexibility to participate in a rotating roster of morning and evening shifts.

Key responsibilities of this role

• Management of the customer care team (4 FTE).
• Work with operational team members to manage customer and laboratory expectations
• Resolve enquiries from clients and escalate if required
• Provide support with non-conformance administration
• Create and maintain customer service procedures, policies and standards
• Participate in data entry and answering of phones.
• Contribute to the administration of accounts.
• Rostering of customer care team.
• Participate in a rotating roster including Saturdays.

To be successful for the role, the candidate will need to possess

• Previous experience in a similar position (in veterinary or pathology field an advantage)
• Significant experience in a customer facing role
• The ability to multi-task in a demanding environment
• Experience in a busy reception/administrative role
• Excellent communication and time management skills
• Intermediate to advanced computer skills, including Excel
• Previous experience with MYOB advantage not essential
• Previous experience in a supervisory role
• Strong customer service management background
• A level of initiative and be self-driven

Perks and Benefits:

• Discounts at hundreds of Australia’s major retailers, such as MYER, JB-HiFi, KMART, Jetstar, Woolworths, Coles, Caltex and many more
• Access to our Employee Assistance Program (EAP), to provide free and confidential coaching, counselling and support in both your professional and personal life
• Discounts for Private Healthcare and Gyms

Applications to:

If your skills and experience match this position and you ready to take on the next challenge in your career, submit your current CV and cover letter including the names of two professional referees using the “Apply for this job” button. Or for a confidential discussion, please contact Janine Simmonds, Vetpath Business Manager

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