Lyppard is Australia’s market leader in veterinary wholesaling and distribution, committed to delivering a positive difference to animal health through high quality services and products.

Lyppard is a subsidiary of the EBOS Group. With almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

 

The opportunity:

A position exists with Lyppard Australia Pty Ltd at Keysborough, Victoria, for someone to join our customer service team. We are looking for a person with a friendly can-do attitude who enjoys providing exceptional service to join our busy, close-knit team at our Keysborough head office.

This position is full time and requires no weekend/public holiday attendance.

 

What you will do:

• Working as part of a team environment processing orders that are received via fax, phone or electronically.
• Communicating with clients in regards to back orders and offering alternative options when possible.
• Taking email and phone enquiries and providing accurate information in a professional and timely manner to the clients to continue a trusting relationship.

 

What we are looking for:

The successful applicant must have extensive knowledge in the veterinary industry.  You will be required to work as part of a team and be enthusiastic, demonstrate great communication skills and have excellent phone manner.

Previous Customer service experience is essential and only customer service focused applicants need apply.

You will be required to have a Police check and you must hold a current drivers licence and have your own transportation.

 

You will also need:

• A Minimum of Year 12 Education (or equivalent)
• Qualifications or experience in accounts receivable will be an advantage.
• Minimum of 2 years’ experience in customer service or similar role.
• Proficient in software packages including Word, Excel and Outlook.
• Excellent oral, interpersonal and written communication skills.
• Excellent time management, planning and organizational skills.
• Numerical competency understanding of accounts receivable.
• Strong attention to detail.
• Ability to learn features and benefits of a large number of products for the veterinary industry.
• Ability to work well in a team environment with a strong work ethic.
• Willingness and ability to help in sales if required.
• Willingness and ability to support branch projects from time to time.
• Successful police check.

 

Why us?

This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

Other benefits include:

• Employee Share Plan
• Company Paid Parental Leave
• Employee Assistance Program for Mental Health Wellbeing
• Staff Awards
• Employee Referral Program
• Health Insurance Discounts
• And More

 

EBOS Group are committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion.

We are an equal opportunity employer and encourage applications from people of all ages, nationalities and cultures including Aboriginal and Torres Strait Islander peoples.

Pre-employment checks may be required and will be discussed with the successful candidate.

If you believe that you have the necessary veterinary industry experience and attributes to succeed in this challenging and rewarding role, please click "Apply" or email your resumes to:

Phillip Carruthers - phillip.carruthers@lyppard.com.au

Ben Ariens - bena@lyppard.com.au

 

 

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