Company & Role Profile

VetCT was established in 2009 in Cambridge, UK with the mission to provide the highest quality telemedicine service for vets. With a team of more than 80 veterinary specialists, the company has seen rapid yearly growth. Due to this global growth VetCT Australia was established in 2013, with a dedicated team based out of our Perth office.

VetCT was built on the principles of high quality, professional work and outstanding customer service. Our team are instilled with the principle that everything we do must centre on first-rate patient care - and we insist that our commitment to our clients and their patients is central to all of the work that we do. As an organisation, we constantly strive to do our part in improving standards within the veterinary medicine profession.

This is an exciting opportunity to be involved in a rapidly developing area of the veterinary industry and the successful candidate will need to have initiative, be self-motivated and be confident in accepting responsibilities.

The role of the Clinical Case Manager (CCM) is to be responsible for case management on the VetCT platform. Managing our internal platform ensuring cases have been received with all relevant information and assigning these cases to the radiologist team. The CCM team assesses and manages client expectations, to maximize the efficiency of our company to handle varied cases from all time zones with different degrees of urgency.

The CCM Team works closely with VetCT’s radiologist team, offering support and forming strong relationships within the worldwide team.

The ideal candidate will have excellent communication skills, enjoy speaking to international radiologists and other veterinary specialists on a daily basis, and have a calm, professional attitude.

We have an excellent reputation for customer care therefore a strong customer service focus is essential.

 

Key Responsibilities

● Day to day case management - handling incoming veterinary radiology and telemedicine cases

● Coordinate relationship between clients and Radiologists

● Identifying client needs - areas for additional support.

● Triage of urgent / critical incoming veterinary cases

● Trouble-shooting image transfer and software platform usage (full training will be provided)

● Veterinary customer service via telephone and email communication

● Database ownership and management

● Networking with vets, veterinary nurses and veterinary industry contacts

 

Experience and Qualifications

● Knowledge and/or experience of the veterinary industry

● Knowledge and/or experience in digital medical imaging

● Experience of coordinating multiple clients

● International experience is highly desirable

● Confident computer skills essential (PC/Mac)

● Experience in using Word, Excel and ideally file upload systems

● Ability to tackle / troubleshoot minor IT problems.

 

Skills/Competencies

● Unrivalled customer service skills

● Excellent communication/relationship building ability

● Ability to problem solve and use own initiative

● Reliable and organised with excellent time management skills

● Ability to work efficiently and accurately under pressure

● Adaptable and able to take on multiple tasks

● Team player, flexible and highly self-motivated

 

Please confirm closing dates at original source link and ensure you take note of appropriate time zones for position closing times.  Please note, Veterinarycareers.com.au takes no responsibility for closing dates or removal of job positions advertised.

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