An exciting opportunity exists for a team oriented and client focused individual to join the client services team at the University of Adelaide’s Roseworthy Veterinary Hospital.

 

We are currently looking for a full time, continuing Client Services Officer.

 

The Roseworthy Veterinary Hospital is situated on a 1600 ha property and is the school’s clinical teaching facility which operates on a commercial basis, offering a range of first opinion and specialist veterinary services across all species to the general public and referring veterinarians.

Reporting to the Business Systems Supervisor, this role is key to providing a range of operational, administrative and transactional services in a diverse and dynamic clinical environment.

As the first point of contact for our clients you will provide friendly and professional face to face customer service. Key tasks will include managing incoming telephone calls, scheduling of appointments through the practice software, taking payments and balancing transactions, general data entry and business administration.

The role requires proficient computer skills, excellent communication skills and the ability to deliver consistent, professional service in a fast-paced, dynamic environment. You will require a high-level customer service focus, be enthusiastic, reliable, and possess excellent organisational skills and a willingness to work as part of a team to deliver successful outcomes for the hospital and a quality client experience.

This is a full-time position working over various shifts between 7am and 8pm including some weekend shifts.

 

To be successful you will need:

• Excellent written and verbal communication skills.

• Proven experience delivering a professional level of customer service

• Proven experience working in a team administration environment
• IT literate with Microsoft Office experience
• Animal handling experience and a basic understanding of animal husbandry.

 

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs 

 

Your faculty's broader role

The Faculty of Sciences, Engineering and Technology is a multidisciplinary hub of cutting-edge teaching and research. Many of its academic staff are world leaders in their fields and graduates are highly regarded by employers. The Faculty actively partners with innovative industries to solve problems of global significance.

Learn more at: set.adelaide.edu.au 

 

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description document.

Applications close 11:55pm, 1 June 2023.

 

For further information

For a confidential discussion regarding this position, contact:

Judith Watters
Business Systems Manager
P: +61 (8) 83131965
E: judith.watters@adelaide.edu.au

You'll find a full position description below: (If no links appear, try viewing on another device)

 

The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application. 

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