Join us and make a difference!

At AWLQ, we’re committed to creating a brighter future for animals in need and keeping pets and people together by providing lifesaving support and resources to people in need with companion animals.

About the role

Are you looking for a rewarding career? Animal Welfare League Queensland (AWLQ) is currently looking for a full-time Client Manager to join our fast paced  Gold Coast Community Vet Clinic. In this role, you’ll be responsible for supporting the veterinary team in providing the highest level customer services and care to our clients and their animals.

You’ll be working within a team of highly skilled and passionate veterinary professionals under the banner of one of the most respected brands in animal welfare. If you are passionate about making a direct impact in animal welfare, we’d love to talk to you.

Key Responsibilities

• Support and manage the daily activities of the reception team which consists of about approx 6-10 team members.
• Coordinate client bookings, admissions and discharges while ensure we are providing excpetional customer service
• Handle customer complaints in a timely, courteous, and efficient manner in accordance to AWLQ protocols
• Maintain liaison with other departments and ensure effective communication of relevant matters
• Regularly report on activities and issues to the Regional Clinic Administrator and Clinic Liasion
• Accruate and professional management of administration, reception tasks, client and patient data and payments
• Manage and action financial assistance programs and accounts receivables though monitoring accounts and liaising with appropriate department and clients

What are the minimum requirements for this position?

• 4+ years’ experience in a similar role
• Strong computer literacy, confident with Microsoft Office Suite and learning new systems
• Strong emotional intelligence, interpersonal skills and ability to diffuse customer escalations in a high intensity environment
• Strong attention to details, organized and recommends areas to improve efficiency
• Successfully manages multiple projects and deadlines
• Ability to resolve conflict with patients and co-workers
• Versatile and Able to build rapport with patients and co-workers

The ideal candidate will have a strong administration and customer service background with versatility and maturity in their approach to work.

To be successful in this role, you will have:

• Excellent Customer Service Skills
• Strong Interpersonal and Communication Skills
• Ability to manage your own time effectively and respectful of the time of others
• Completes tasks thoroughly with strong attention to detail within deadlines
• Versatility, flexibility and positivity
• Excellent Problem solving skills with ability to recommend improvements

Who are we?

Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.

In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.

Why should you join us?

At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.

Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.

Equity
Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders and build a culture of belonging where differences are valued.

Please confirm closing dates at original source link and ensure you take note of appropriate time zones for position closing times.  Please note, Veterinarycareers.com.au takes no responsibility for closing dates or removal of job positions advertised.

For next steps in application please register below.