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Client Care Coordinator

at Edenhills Pet Cremations
Published June 15, 2023
Expires June 29, 2023
Location Ipswich & Clontarf, QLD, Australia
Category Administration  
Job Type Full-time  

Description

Pet Cremation Services

 

Monday - Friday, operating hours are 7am - 6pm

 

 

  • Be part of an amazing passionate team working within a great company culture
  • Working within a caring industry
  • Making a difference in pet after care services

 

 

We currently have a new opportunity for a dedicated,  compassionate animal lover looking to fulfil our clients’ needs in pet after care, supporting our purpose in “Honouring a life time of unconditional love”.

 

This is a phone based customer service role which requires a person who can display empathy and compassion whilst delivering a professional service.

 

About the role:

  • Coordinate and schedule bookings with both the public and vet clinics
  • Deal with customers in deciding how to memorialise their pets passing
  • Prepare the viewing room and pets for viewing
  • Assisting clients who bring their pets to the office for cremation services
  • Carry out accurate data entry and payment processing
  • Facilitate a general range of office tasks

 

We are looking for a person :

  • Who is comfortable in occasionally handling deceased pets
  • Who has excellent communication skills with a clear professional phone manner
  • Who has attention to detail and excellent written skills
  • That is reliable, organised and takes pride in your work
  • Who has intermediate computer skills (Microsoft Office experience is favourable)
  • Who is physically  fit as this role will require assistance in handling pets from time to time

We are a business that prides itself on being caring, down to earth and   professional.  Tact, discretion and integrity are attributes that we rate very highly.

 

We have a great team to work with and if you meet the criteria listed, then please send us your resume and a covering letter outlining why you would be suitable for this role.

 

Only candidates who have been shortlisted will be contacted from their application