Kip Adelaide North

Position: Assistant Manager

At Kip, we provide pets with the best care and enrichment - and have our people to thank for it. We are compassionate caregivers to our four-legged friends and exceptional communicators to their paw-rents. And we are now looking for our newest Assistant Manager to join our team at Kip Adelaide North.

As the Assistant Manager at Kip Adelaide North, you will be responsible for driving growth in the business, building the team and providing a high level of care to our canine and feline guests. As a leader in our organisation, you will need to embody our core values of honesty, compassion and fun, with a drive to achieve and a commitment for expertise.

 

Why Kip Happy Stays?

• Real career pathways for individuals who are looking for more than just a job (with majority of our team leaders having been promoted internally)
• Opportunities for ongoing training to develop and build your animal handling skills, such as pet first aid and pet CPR, canine socialisation online workshops
• Our team leaders have access to further training opportunities, such as human first aid, leadership workshops and a Kip community where ongoing learning is celebrated and shared amongst each other
• Our team leaders often have the opportunity to visit similar sites to understand how we operate across Kip, network with teams and learn/share ideas from peers
• We offer a structured induction program that trains on all aspects of the role that you will need to succeed and feel confident (great for individuals with no animal handling experience at all)

 

Extra perks:

• You receive generous staff discounts on shop items and on our boarding and daycare services (where applicable)
• We have an incentive program for our team leaders to earn bonuses based on performance and an Employee Referral Program where you can earn up to $3000 per person for recommending exceptional people to onboard with Kip Happy Stays
• We have an Employee Assistance Program (EAP) that provides confidential counselling and support to all employees
• Contribute to providing a high level of service and care that you can genuinely be proud of (and don’t forget the daily pet cuddles)
• Form strong bonds and find long term friendships with humans who have similar passions and interests

 

Duties and responsibilities:

• Working in the day-to-day operations of our facility
• Liaising with customers, answer enquiries and manage bookings
• Delivering a high level of customer service and quality of care
• Lead, motivate and coach a high performing team
• Oversee facility when the Boarding Manager is not on site or takes leave
• Maintain social media page and field enquiries
• Staff training and guidance, in line with company policy
• Regular assessment of property needs including maintenance
• Flexibility to work weekends when required and to not take leave during holidays/peak periods
• Monthly Inventory management
• Responsible for acting and investigating any animal health concerns

 

Experience/Skills:

• Previous paid animal husbandry experience is highly regarded but not essential
• Must have previous leadership experience
• Excellent communication skills and experience in customer service
• Passion for problem solving and high attention to detail
• A can-do attitude, initiative to get extra work done
• Quick learner
• Ability to work in a fast-paced environment and maintain a cool head under pressure
• Having great time management, and commitment to deliver quality in work output
• Competent with computer systems with advanced knowledge of MS Office (Word, Excel and Outlook)

 

Key requirements:

• Must have current drivers licence & vehicle access
• Must be available 7 days a week including weekends and will be rostered on over holidays & Christmas period

 

What's the best way to be shortlisted?

• Include a cover letter outlining why you are best fit for the role (if you have no animal handling experience, we'd love to know how your current skillset can transfer)

 

Further details:

• Permanent full-time position (38 hours per week)
• Shifts will be between the hours of 8am-5pm

We look forward to reviewing your applications and hopefully, welcoming you to the team at Kip Adelaide North!

 

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