About Us

We are the pet lover’s choice!, Hanrob are passionate pet people and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.

Our strong and proud history has enabled the acquisition of six pet hotels, which offer pet boarding, dog training, and doggy day-care. In addition, we offer specialised services in animal transportation; leading the change in animal movements, and vocational education; inspiring the future of professional pet careers.

With 40 years of experience and over 150 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.

About the role

The Animal Welfare Supervisor is responsible for:

• Rostering animal welfare staff;
• Coaching, mentoring and directing all animal welfare staff;
• Purchasing and stocktake;
• Planning the team's daily activities, coordinating and overseeing all aspects of kennel operations to ensure the highest quality of pet welfare and care
• Delivery of client services and communications that exceed client expectations
• Issues management (monitoring, communicating and resolving)
• Identifying animals for veterinary examination
• Adhering to and ensuring staff are complying with Hanrob Pet Hotels' operating procedures and work health and safety requirements
• Identifying and implementing continuous improvement initiatives

The successful candidate MUST:

• Be comfortable in a kennel environment
• Offer proven ability as a team leader
• Display excellent communication and organisation skills
• Work with attention to detail
• Have petcare health experience, skills and knowledge
• Demonstrate initiative
• Bring with them experience in working with animals
• Hold a current driver's license
• Have Microsoft Excel and Word skills
• A bonus would be to have vet nursing experience or have completed Cert IV in an animal field.

If you possess the above skills and qualities, we would love to hear from you.

Please note that only successful candidates for interview will be contacted.

You must have the right to work in Australia to apply.

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